Our prices include:

• All taxes & V.A.T.
• All local taxes and all kinds of fees, there are no hidden costs
• Basic Insurance package
  • Third Party Insurance
  • Fire Insurance
  • Theft Insurance
  • Glass Insurance
  • Malicious damages
  • Force majure from actions of nature
  • Sound and navigation system coverage
  • Driver’s personal injuries coverage
  • Damages fromuninsured vehicle or motorist
  • Hailstone
  • Statutory liability from fluid leak
  • Statutory liability against fire or explosion casue by third parties
  • Statuotory liability during vehicle transfer
  • Property damageas a result of political turmoil, strikes, protests
  • Stratutory liability inside marked parking lots
  • Bodily injury liability per person
  • Property damage liability per accident
  • 500 euro deductible
  • Details of insurance coveragesare inside the vehicle
• Free pick-up and drop-off services to designated locations around the island during regular working hours
• Car replacement (subjects to cars availability) in case of damage
• 24hour Road Assistance
• Unlimited Kms

  Required documents

• Valid driver’s license for all declared drivers
• International driver’s license if required (please read the below paragraph “Driver’s License”)
• Passport or National ID for all declared drivers
• Credit Card or Debit Card in the driver’s name as a guarantee. 300€ will be authorized from the Credit Card at the time of the rental.

All the booking details (online or phone booking) must be valid. Our company declares the right to refuse the rental if the booking details are not valid.  

Driver’s License The driving license must be issued at least one year before the pick-up date. National Driving Licenses issued in the E.U. are accepted. Citizens of all other countries must have a valid International Driver’s License along with their regular Driver’s License.  

Driver’s age Drivers must be between 23 & 75 years old.  

Bookings and Vehicle Groups All reservations are based on vehicle groups and not on a specific vehicle model. We try to assign to each reservation the chosen vehicle model. However, if the chosen model becomes unavailable, our company reserves the right to offer a similar model. A similar model will be a vehicle in the same group – category as the chosen model. Also, our company reserves the right to offer a model of a bigger group – category with no extra charge (free upgrade).  

Booking length, minimum rental charge The minimum booking length is a few hours, and the maximum is 30 days. According to the season, the availability, and the pick-up location, the minimum booking length may vary. The minimum rental charge is one day. If you wish to rent a vehicle for more than 30 days, please contact us for a quotation as the rental agreement must be renewed every 30 days. If the renter wishes to keep the rental vehicle more from the agreed period, then the renter must contact us at least two days before the previously agreed vehicle return and request an extension. Based on availability, our company may or may not approve the extension. A rental extension will be valid only if the changes apply to the rental agreement.    

Payment Options

Deposit Amount The deposit can be paid online through our website with credit, debit, or prepaid cards or through an electronic bank transfer. We accept Visa, Mastercard, Maestro. All card payments are processed through Alpha Bank’s “Alpha e-Commerce” electronic payment platform and use TLS 1.2 encryption with 128-bit encryption protocol (Secure Sockets Layer-SSL). Encryption is a way of encrypting information until it reaches its intended recipient, who will be able to decrypt it using the appropriate key. Also, the deposit amount can be deposited in our bank account.

Balance Amount The contract balance must be paid at the timeof vehicle pick – up. We accept cash, credit, debit, or prepaid cards, and electronic bank transfers.  

Cancellation Policy Our only acceptable method of cancelation for a full refund would be to email our agency at least 21 days prior to the service start date and after receiving an email confirmation of your cancelation from our agency. In any other case the full amount of the reservation will be charged and no partial or full credit will be provided

No-Show Policy If the renter fails to collect the vehicle within 2 hours of the agreed rental start date and time without any written update, the reservation may be automatically canceled, and the total deposit amount will be charged.  

Late Returns During the low and mid rental season, the delay for up to 2 hours will not be charged extra. During the high season maximum delay accepted without extra charges is 20 minutes. If the renter returns the vehicle after the agreed return time and beyond the time limits set above, without agreeing to an extension with our company, the renter will be charged daily according to the daily seasonal rate applicable on the specific dates.

Fuel Policy The renter has to return the vehicle with the same fuel level as delivered. If the renter returns the vehicle with less fuel level than was delivered, the renter will be charged the fuel difference plus a refueling service fee of 15 Euros. There is no refund if the renter returns the vehicle with more fuel level than was delivered. The renter has to pay for the fuel that will use during the rental period  

Baby, Child & Booster Seats We offer two different types of seats

• Baby seat: 0-18 Kgs
• Child seat – booster seat 18-36 Kgs

The child seats are available upon request and subject to availability. The first seat is free. Any additional seats are billed at 6€ per day for all seat types.  

Additional Drivers One additional driver is free of charge. For additional drivers, the extra cost is 6€/day per driver.

Pets – Animals Are not allowed in the vehicle  

Vehicle Cleaning Charge If the renter returns the car very dirty, the renter will be charged 60€ + V.A.T. for cleaning the vehicle.  

Insurance coverage
Basic insurance package
Our basic insurance coverage includes in our prices and includes

• Third Party Insurance (T.P.I or T.P.L)
• Fire Insurance
• Theft Insurance
• Glass Insurance

Extra insurance coverage
If the renter wishes with an additional cost can have C.D.W. Collision Damage Waiver with an excess amount of 600€ + V.A.T. With this insurance, in case of damage, the renter’s liability limits to the excess amount.

What is not covered by any insurance

• Damages caused by a driver under the influence of drugs or alcohol
• Damages caused by an unauthorized driver.
• Damages in the interior of the vehicle
• Damages that were caused because the vehicle being illegally parked
• Damages due to traffic law violation.
• Damages due to inappropriate driving, negligence, or intentional.
• Damages to the engine by wrong fuel or negligence.
• Damages were caused because the vehicle was used off-road or in not appropriate roads (not paved roads, dirt roads, beaches, etc.).
• Damages that were caused after the agreed return time.
• Damage to the mirrors.
• Damages or loss of tires, rims, hubcaps.
• Damages to the underside of the vehicle.
• Damages or loss of the antenna
• Damages caused willfully or recklessly by the renter, e.g. (burning out the clutch, burning out the tires, sitting or standing on the bonnet, or the roof or the boot lid of the vehicle, etc.)
• If the renter at the time of the accident does not notify our company and the police
• Loss of personal items
• Loss, damage, or theft of vehicle keys
• Loss or damage of child seats, jack, safety triangle, spare wheel, petrol cap, or any accessories.
• Total or part theft, in cases where the theft was caused due to renter’s negligence. (e.g., forgot the engine keys on the vehicle, etc.)
• Traffic fines or other administrative sanctions may result from any violation of the Greek Traffic Law.

  Fixed Compensation amounts due to Damage / Loss / Negligence

• Vehicle Key: Simple car key 150€ / Special car key: 200-300 €
• Baby Seat 100 €, Booster Seat 60€
• Vehicle Battery 100 €
• Antenna: 50€
• Aluminum Rim 100€/pc
• Plastic wheel cover: 40€/pc
• Exterior mirror: glass 40€, plastic case/mechanism 100€
• Car mats: 20€/pc
• Soiled Seats / Interior : 90€
• Window Wiper: 30€
• CAar Tyre: 80€ /pc
• SUV/ 4×4 Tyre: 100€/pc
 

Ferrying the car It is not allowed.  

Traffic fines or other administrative sanctions The renter must pay traffic fines, or any administrative sanctions may result from any violation of the Greek Traffic Law. The renter can pay the fines in cash or with a credit card. If any fine becomes required after the rental period, our company will charge the renter’s credit card the amount of the fine. If the police or other authority removes the registration plates during the rental, the renter must compensate our company immediately. The compensation amount will be calculated by multiplying the total number of days that the vehicle will be without registration plates with the per-day rental price from the current season.  

Obligations – Other terms The renter must pay attention to the vehicle by checking its mechanical condition, oil, water, etc. Also, the renter must check the condition of the tires and if the vehicle can move safely. The renter is responsible and is obligated to compensate the company for damages resulting from lack of attention. Also has to park and lock the vehicle properly in an appropriate and safe place. During the rental period, the vehicle must not be used:  

• In breach of the rental terms
• To carry passengers or goods on a fee
• To carry more passengers than allowed
• To carry heavy objects, smelly goods, or drugs
• To tow another car or trailer
• In any kind of races
• For any purpose that is against the Greek laws
• Outside of Crete with a written authorization of our company.

Our company is not responsible for any loss or damage of personal items. Our company has the right to cancel the rental agreement without any consequences if the renter: Is considered harmful to the company’s interests or violates either the traffic laws or the rental terms.